KFC….one of the popular fast food resturaunts across the globe having 21 thousand outlets in 125 countries. Its offers its customers’ the best services. It was started by Colonel Harland Sanders about 88 years ago. He introduced the recipe of fried chicken and then begin with his own resturaunt named as Sander’s Court and Cafe in North Corbin,Kentucky. People used call this chicken as Kentucky Fried Chicken. Then in September, 1952, Colonel Harland Sanders sold his business for the first time in Utah. Presently, KFC has its headquarters located in Louisville, Kentucky.
The main reason for popularity of KFC is its quality services and then listening to the Customer Feedback and this initiative was named as mykfcexperience .
Under the scheme of mykfcexperience, KFC asks its customers to give their feedback as per their experience. The company would like to hear from the customers’ about their KFC experience whether its a positive feedback or a negative feedback. They respect their customers’ opinion.
Requisites of mykfcexperience
To take this survey of KFC, customers’ needs some requisites. If someone doesn’t fulfill these requisites, then won’t be eligible to take the survey,therefore, these requisites are important to complete the survey. Described below are the requisites or requirements:
- A Device – To take the survey, one needs a device, either a moblie or a laptop as this survey can be conducted when you are online through any device. The site shows desktop version. When used through a smartphone then it shows mobile version. If you are using a smartphone, you need to install browser in your smartphone to take the survey.
- Internet Connection- You need an internet connection to take the survey. As the site allows you to take the survey only when you are online else there is no other method to take the survey. In order save time, you are adviced to use a stable internet connection and then it takes even less than five minutes to complete the survey.
- A valid KFC receipt– In order to take the survey, you must keep the order receipt to because the code mentioned on the receipt is required for entering at the time of survey. Remember to use a recent KFC receipt as old receipts are not acceptable. There are two types of KFC survey invitations in the form of survey code and ticket number.
Good knowledge of English and Spanish- To take part in the survey you should have sound knowledge of two languages.i.e., English or Spanish. Because the site allows you to take the survey in only two languages- English and Spanish. Here, by sound knowledge it means that basic knowledge so that you can take the survey. As KFC is an international brand, therefore, English is there local language.
Instructions to take mykfcexperience are described below:
Step I: Visit the official site of KFC
The very first step is to visit the official site of kfc.i.e, mykfcexperience.com. To visit the site of kfc you need either a laptop or a smartphone. The site provides access to desktop version when you use a laptop and the site also provides mobile version if you are using a smartphone. To load the official site of kfc, you need browser. Then open the browser and search for the page of kfc.
Step II: Choose the language
After visiting the page you need to choose the language. You are given two options by the company either to take the survey in English or in Spanish. When you will open the page the page will appear to you in English language. Though, English is an international language therefore the page is opened will be in English language. You will have an option as Espanol, by clicking on that option you will have the page in Spanish. All it depends on your knowledge of language, if you have basic knowledge of either English or Spanish, click on that option as per your convenience.
Step III: Fill in the receipt details
Now after choosing the language you need to fill in your receipt details. There will be empty boxes on the page and you have ti fill in your receipt details as asked by the boxes. To enter this information, company provides you two options- ticket number or survey code.
1. Ticket number
In this method you need to visit the page then you will find some boxes. There you need to enter the following details:
- Ticket number
- Date of visit ( month, date and year format)
- Time of visit
- Survey code
- Store number
If you don’t have the kfc ticket number then also you don’t worry, the company provides an alternate to this. You can take the survey by entering the survey code. For this, you need survey code and time of visit.
You can opt any method as per your convenience.
Step IV: Complete the questions
Now, after entering your details you need to answer simple questions like:
- Satisfation after visiting the KFC store
- Food and prices
- Recommendation to otger to visit the KFC store
- Reasons for giving the ratings, etc.
Step V: Now you have to give classification details like gender, age, annual income, etc.
Step VI: Now, finally write down the validation code
After the above steps, the page will show you the validation code. This validation code is to be written on your kfc receipt. This is the coupon given by the company for taking the survey. This coupon is redeemable at your next purchase and you have to visit at the same kfc store from where the receipt was taken.
Concluding the above it could be said that KFC follows the scheme of happy customers. Because they believe in giving customers’ the opportunity to share their experience. This experience can be positive or negative. When the feedback is positive the company make efforts to make the performance more better. And if the feedback is negative then the company tries to improve and work on those areas to improve them. The company believes in providing best services to their customers’ and following the same, the company took this step of Mykfcexperience. This survey takes less than 5 minutes. The procedure is also simplified. So, go and share your mykfcexperience.