Customers are treated as superiors by many companies. Their opinions play a major role in the success of a company. Many companies are now working towards considering customers’ opinion because the feedback given by the customers’ can be of great importance to the organisation. If the feedback given by customers is positive then it may lead to increased commitment of employees towards their work. As they think that people are liking their services and if improve them for better it would lead to greater opportunities. If the customer feedback is negative then the company make efforts to improve those areas and their services more better. By the feedback of customers they get to know about their performance. The similar is followed by a company called Wendys by establishing website called talktowendys for taking their customer feedback.
Wendys is a fast food restaurant chain founded in 1969. Wendys was started by Dave Thomas in Columbus, Ohio. Later on it expanded and by March 1999, it became the third largest burger fast food chain in the world. Now, it has 6650 restaurants in the world. The Wendys restaurant presently has ten thousand employees. The many of Wendys restaurant consists mainly of burgers, fries, sandwiches and beverages.
What is talktowendys??
Talktowendys is the initiative taken by Wendys company to take the feedback of customers about their services. This allows the customers to tell and share their experience they had with Wendys. This includes answering a few questions which are easy. And in return the company gives reward coupon which you can use on your next purchase at Wendys store. This procedure is simplified by the company so that more customers take talktowendys survey. To take the survey you need a device, internet connection and receipt. To take the survey you need to follow simple steps. It takes very less time to complete the survey and then you can win coupon as a reward.
Requisites To Complete Talktowendys Survey
To complete talktowendys survey you need certain requisites. It will help you to complete the survey without any hassle. Following are the requisites that will help to complete the survey:
- A device- You need a device to complete the survey. The device can either be a laptop or a smartphone. The company gives access to both desktop version as well as mobile version. You can browse the site of talktowendys either on your laptop or smartphone as per your convenience.
- Internet Connection- You need an internet connection to take part in talktowendys survey. You must be online as this survey can be conducted online only. You ate advised to ensure that you are using a stable internet connection. By using a stable internet connection you can complete the talktowendys survey in very less time.
- Wendy’s receipt- You need the receipt of your order. The receipt is required as store number, date of vidit, time of visit and many other details are mentioned onto it. While doing tge survey you need to enter store number, date of visit and time of visit.
- Language- The company provides you the ease to complete the survey in three languages.i.e., english, spanish and french. English is an international language because of which when you will open the survey page, it will appear in english language. On the bottom of this official page of talktowendys, you will find option of other two languages- espanol and francais. You can choose the language which you know better. Simple vocabulary is used so that more customers’ can take part in talktowendys survey.
Instructions For Talktowendys Survey
The procedure to complete the talktowendys survey is easy. You need to follow simple steps to take part in the the survey and you will be able to win reward coupon for completing the survey. The steps to do the survey are discussed below:
Step I: Visit the official site of talktowendys
The very first step is to visit the official page of Wendys company. For this you need a device either a laptop or a smartphone. Then install browser in it. After this open browser and search for talktowendys. After searching you will get the webpage of the company welcoming you for the survey.
Step II: Choose language
Now after visiting official webpage of talktowendys, you need to select langiage from the three language options available to you- english, spanish and french. The webpage will be in english and if you are comfortable with english then you can continue with. If you are not then you can select from spanish and french to complete the survey.
Step III: Fill in the details
Now you need to fill in your receipt details. You will have boxes on the webpage asking you to enter store number, date of visit and time of visit. All these details are mentioned on your receipt.
Step IV: Answer the questions
After entering your details, click on the start option. Then you have to answer few questions like services, food and its prices, staff behaviour, cleanliness of the store, etc.
Step V: After this you will receive a code which you can either note down on your receipt or can print it which you have to show on your next purchase at any of the Wendys resturaunt. This code will enable you to grab the reward coupon on your next purchase.
The above can be concluded by saying that Wendys provide best of its services and to further improve the performance. They initiated this talktowendys Customer Satisfaction Survey to find the areas which still needs improvement. Positive feedback encourages them to work for more better. Also, they simplified the procedure to encourage more customers to complete talktowendys survey. This survey helps the company to know their performance more better. Go hurry up for Talktowendys.